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★☆☆☆☆

“Be Advised...”

Written on: 12/04/2012

We read the reviews of Absolute Mortgage, but decided that since we are knowledgeable about mortgages, have 800+ credit scores and a lot of equity in our home, our refinance should be easy. We were wrong.

We found it very difficult to work with their representative. Her correspondence regarding some issues we ran into (like a surprisingly low appraisal) lacked detail. They required more documentation than covered in the initial 66 pages we submitted. While we felt like Absolute was trying to avoid processing our loan, we provided everything that was requested, in addition to being able to make up for the low appraisal in cash, because we were going to get a great rate and total loan cost. It was just one problem after another.

Our final call to them proved baffling--she kept talking about someone else's loan--clearly confusing us with someone else. We tried to explain but to no avail. So we tried email...and never received a response. So, we're out the appraisal fee of $380 and an opportunity at a great rate (which we could have gotten elsewhere).