Written on: 11/04/2012
We orfered a 3 seater sofa and cuddle chair on the 26/11/12, we paid a deposit of £150 and we were told it would be delivered at an estimated time of 10 weeks, it didnt arrive in 10,12,14,16,18,now20 weeks with no sign, i have been in the store on 3 occasions to complain and to cancel my order.The arrogant sales manager has told me i cannot cancel as my suite would be in the warehouse on the 10/4/12 and with me by the 13.4.12. It is now the 11th with no sign, i have sent emails to him and head office and the finance conpany telling them i can cancel and am well within my rights according to the sale and supply ofgoods act 1982 if your goods are not delivered on the agreed in writing date you have the right to cancel. They sent us some loaned furniture which is shodd and ripped, i have told them to remove it, still nothing,my last email to them yesterday was to tell thm to have the cancelation paprs drawn up nd my full deposit returned or i will be selling their loaned furnitre to retrieve the cost of my deposit his weekend. An email sent to me yesterday now wishes to discuss the matter and wants me to ring them. I havetold hem they can ring me anytime after 6pm any evening. Still waiting. They know and i know my furiture has not arrived..next step for me..a solicitor. Will let you know how i get on.