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“Customer Service is terrible”

written by on 10/04/2012

We have a Primark store in Oldham Lancashire, i visit the store around once a month as I have always found the tills qeues to long anyway last Saturday (Easter)it was early hardly anyone around so i nipped in got a few items and headed for the tills, wish i had not bothered! There was about 9 peple in front of me and quite a few behind me! ONLY 1 TILL OPEN (it was the same up stairs)after about 5 minutes someone else came on to a till by this time there was now about 15 people behind me waiting to pay, on the shop floor you could see other members of staff catting to each other, laughing and walking around, no one seemed to be doing much'Work' hen i got to the till there was no 'sorry' to keep you, infact nothing was said, she just tilled in my goods, there was a'manager' to the right of me when i said you have only 2 members of staff on tills, lots of other staff seems to be walking about on the staff floor, the manager said well they won' be doing nothing!!! by this time i had qeued for 10 minutes there is now a larger number of people waiting to be served, i was pretty mad! once served I said, it would have been nice to have heard sorry about the wait, i then went onto say the customer service is rubbish and i will not ver o into a primark store again, terrible customer service and i will not ever go into one again