We had been looking forward to our flight to Hong Kong. To make the journey less trying I decided to upgrade to Premium Economy and albeit that we had paid for this additional fare we had no choice of seat allocation unless you paid even more. From that point on things only got worse.
Food and drink were of poor quality, the entertainment system could do we a complete modernisation and the staff were indifferent.
There is much which can be improved, though I have my doubts whether it will be even with the Olympics on our doorstep.