Written on: 06/04/2012 by aussiegirl
AVOID this company.
I ordered and paid for a custom wedding dress from Milly Bridal back in August 2011 and was told I would have it by the end of October. At the end of November I hadn't heard anything and sent a number of emails questioning where it was. I was assured it was coming soon. I insisted that they send me a photo before shipping it, and they did about a week later (I strongly recommend getting them to do this for you). But the dress was totally wrong and definately unwearable. We then entered into a 4 month email conversation where I was trying to convince them that the dress was in fact totally different from the one I ordered. So frustrating. I finally got them to admit it needed fixing, but by that point it was getting too close to the wedding date and they couldn't do it in time. So mid March 2012 they promised a refund. Its 3 weeks later and I'm still waiting.
I did HEAPS of research before going with Milly Bridal and looking back I wonder how many of the glowing reviews are actually fake and written by the the company itself.
Seriously, DO NOT USE MILLY BRIDAL at least for your wedding gown. It's too important to gamble on. Save yourself the stress and go with somewhere else.