written by on 03/04/2012
I was without business email for nearly 24 hours from April 1 - April 2nd, 2012. I know I am not the only FuseMail user that was affected during that time and I know I am not the only one that is very annoyed with the way FuseMail handled the situation. They supposedly have a geo-redundant email hosting solution (announced in 2009) in place to prevent an outage like this from happening, but apparently that did nothing to prevent the problem or speed up the solution. I couldn’t send or receive emails, which effectively froze my business for the day. Seeing as how I work in SEO, not being able to email clients (especially on the first of the month) is a major problem. FuseMail was not forthcoming with how long it would take for the issue to be resolved and their Fusestatus.com site hardly acknowledged the gravity of the situation.
I have been a FuseMail customer for nearly 5 years, and this is the not the first time I have had service issues with FuseMail (read more about those here http://www.searchengineoptimizationjournal.com/2012/04/03/fusemail-service-issues/) but I find myself stuck between a rock and a hard place. I don’t want to deal with FuseMail’s terrible service issues anymore, but moving 15 GB worth of email history doesn’t exactly look like a good time. Let’s just say I am not (and haven’t been for a while) a happy FuseMail customer.