written by tonyr1234 on 03/04/2012
Never had to use the customer service, so cannot comment on that aspect. Booked at least 10+ trips and never had any issues. Alot of the time their prices seem to be cheaper. Even if they are not it is only marginally more expensive.
In the end I usually choose expedia as I never have any issues, can recall any booking info and the site does have a great deal of information.