written by on 31/03/2012
Due to a family illness, we had to cancel our booking. 1 week prior to our flight we phoned up and got the usual scripted foreign call centre routine and a figure given to us for a refund (approx 1100). I said I'd call back once I'd spoken to my girlfriend etc etc. I did so, and they quoted 650...so I hung up and spoke to another operator who then offered me 1030.
Not very good.
On the other hand, the chance to get such a big refund so close to the flight was great and the operators were good.