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★☆☆☆☆

“Rubbish Service”

Written on: 29/03/2012 by OZRoge (1 review written)

Hey,
This is a very important tip while booking through Air Asia Web portal. I don't know how many people has faced this problem but its really pain. While booking my flight from Air Asia's web site I choose a particular flight but when I received my e-ticket its was a different flight number. I immediately call Air Asia's customer service number and told them the issue. The customer service said they cannot do anything and I have to email the Malaysian office for technical issues. I post a inquiry which was supposed to be replied back in 5 days which I haven't still received. I try to change my flight over the phone. Previously the customer service said its 750 Bath today it increased to over 1000 Bath. Its ridiculous. Be careful when you guys book your flights from Air Asia as the service is terrible and they don't give a damn about you once you pay. Good Luck

Roger