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“Very poor experience”

written by FandRD on 25/03/2012

We rang to book a table and were asked to come a bit later, which was fine. There was only one waitress on for the first half of the evening and she was very busy. However, it was 15 minutes before she came to ask even for our drinks order – and it then transpired that they didn’t have several wines which we sequentially chose. We eventually accepted her offer of part of a bottle of one of our choices, at a reduced rate.

It was 80 minutes before we received our first and main course – and all our choices were fresh and tasted delicious. By this time, the manager had arrived, much to the waitress’ relief, and he helped serve. They both apologised at that time for the delay in our being served, but this was the only time that the manager approached us until we were literally half out of the door at the end. Thus the waitress was left to field our enquiries as to the delay and which she did well, and said that Thursdays were usually a quiet evening (there were 6 tables occupied most of the time we were there) and they had only one waitress and chef on, so perhaps this was a learning opportunity for themselves and with which we agreed.

By the time we had eaten our long delayed main course, we didn’t want to risk further significant waiting and so asked for our bill. The waitress said that the manager was offering us a selected dessert or the cost of our wine, given the delay, and we accepted the latter. We felt that the manager should have spoken to us himself rather than leaving it to the waitress and meanwhile himself schmoozing with some of the other diners.

We were also very cold and had left our jackets on, as did several other diners. We had asked about the heating and been told that it had been off but was on and would warm up, which it did not appreciably.

We had read a number of very positive reviews on another website, and hence our visit but our experience was negative and we won’t be returning.