Written on: 23/03/2012
THIS COMPANY SHOULD COME WITH A HEALTH WARNING!
I ordered RAC reverse sensors on the 19th of December through Groupon. Like many others I was sent an e-mail stating that it will take up to 5 weeks for delivery. Five weeks later and no sign of them so I e-mailed the company. They told me that there had been a massive interest and they were having problems fulfilling the orders from Groupon and they will take another 2 weeks. As usual the e-mails from Groupon come in and guess what, yup they were advertising them again. They couldnt fill the orders from December and they were taking more orders.
By the beginning of March I had taken enough and decided to cancel the order. I got in touch with Groupon who told me I needed to e-mail them directly to cancel. I e-mailed them on the 8th of March. Didn't get an e-mail back so I e-mailed again. Still no e-mail back. A couple of days later on the 10th of March I received an e-mail stating that my order had been dispatched and was to be delivered in 5 working days. I e-mailed them reminding them that I had cancelled the order.
On the 13th of March Royal Mail tried to deliver the sensors but we declined and told them to take them back which they did.
Thankfully Groupon still have my money for the actual order but I had to phone car audio centre for the £5.95 P&P. They are refusing to refund it as they said they had sent the sensors out and it cost them money... not my problem, i cancelled the order before they dispatched them. Either way, i'm not getting my P&P charges back.
Not only has it been a total nightmare, they have robbed me out of £5.95. Might not be a lot of money to some people but only my Husband works so only one wage coming in so its a lot of money to us.
I am still working on Groupon to get my money back, hopefully I wont have too much trouble. Its been awful, the worst company I have ever ordered from and I will NEVER use them again and I will make sure everyone I know never uses them either.
This company needs to be investigated and I will be sending an e-mail to trading standards about them. I am totally disgusted. How do they sleep at night knowing they have conned that many people.
It's a shame on Groupon, they are trying to give people good deals and with companys like this will give Groupon a really bad name. I intend on sending a link for these reviews to them so they can look themselves and see what kind of a company they are allowing trading in Groupons good name.
AVOID THIS COMPANY