Written on: 22/03/2012
This the worst air line, I ever tried. Bad service, Staff is not friendly, On the counter they argue for 500 gms overweight baggage. To go in or out the plane, you need to use stairs. Transit time in KL, there was only 2 counter and 1 xray machine so we have to wait 2 hours in queue with 2 children. No carry-on bag for infant. They do not have plain milk in the plane so you cannot even purchase milk for your infant, if needed (and you must need in 11 hour flight so please get formula milk with you). We purchased veg food but could not eat that because food was worst than your town's cheapest takeaway. No space to move your legs. No entertainment.
When we booked ticked then we thought that we will save $400 with this, but we end up with same amount when we paid for Baggage + food + booking fees + Seat Reservation (as they provided the far away seat for my 2 year old daughter so we had to pay Seat Reservation fee for all to sit with my daughter).