Written on: 18/03/2012 by JAnthony
We ordered flowers on Thursday to be delivered today - Mother's Day. At 12.08 this morning (yeah, we read emails at that time regularly!), we received an email saying...
"We are sorry to advise that we are unable to deliver your order due to circumstances beyond our control. We will arrange for this to be delivered as a matter of urgency tomorrow and have added a box of chocolates as a way of an apology."
My Mother doesn't eat chocolates - did Interflora ask if she did or not? No...and, given that it's Mother's Day today, I wanted flowers today not tomorrow.
Point 1 - Mother's Day did not suddenly appear and take them unexpectedly so why, like other retail businesses, did they not plan accordingly to meet the increasing demand from the public (or not from me in future)
Point 2 - Why did this problem only appear at 12.08 and not before, when I may have been able to do something about it using another option.
Point 3 - I was sent an email, which I only stumbled on and not a call apologising and discussing with me what appropiate apologies could be offered...
STAY WEL AWAY FROM INTERFLORA - we only use it cos we remember but Waitrose, Tesco, M&S and others will be at the top of my list in future