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“Bad Service ”

Written on: 16/03/2012 by Maserati (1 review written)

I wish I never had signed up with UW. I was told by a friend who was a Distrubtor that I would be saving a lot more money with UW than I would be with Vodafone. I have had problems since day one with them. I have been paying a lot more for my phone bills than I ever did with Vodafone.

They are NOT a proper Phone Company because their Customer Service opening times are not 24/7. They finish at 5:30pm every day in the week. So after those times, there is no one to speak to. And Sundays they are closed! It's not what I call Customer Service, they are very poor at it.

I would NOT recommend this Company to a friend as they have not helped me with a problem I have with them. I wanted to change my number and requested for a sim card for personal reasons. And I rang up to say I didn't need to use it anymore. Was told by a lady, that I would need to send the sim card back through post, and I would recieve a full refund. Now, I have been told a COMPLETELY different story, that I still would have to pay £20.00 charge(for the sim card and number change) for something I have NOT used and the card is still not ACTIVATED!!!!!! I have never known for a Phone company to charge me for something I haven't USED! WHAT CUSTOMER SERVICE IS THAT?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
DISGUSTING!

They cut your mobile phone line off if you haven't paid a bill. Fair enough, but they don't even tell you through text message, they just do it anyway. And then they bar any calls which are incoming so anyone trying to ring you, can't get through! No notifications are sent when they are about to bar you from all services. They should at least send you an alert on that day when they do it. As that is what other companies do, they notify you. But oh no not Utility Warehouse!

I am also, changing my families broadband and gas and electric. I have seen no difference in bills. The broadband is not very good, most of the time I can't even get a good connection, and that is when it at it's peak times.

People do NOT sign up with this Company, they are not what they say they are! They charge you more money when they say "they can get you a better cheaper deal"