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Review Number	1491423
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★☆☆☆☆

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“Terrible service”

Written on: 16/03/2012

I have tried contacting customer service by telephone several times and after waiting over ten minutes they still do not answer.

Emailing them is just as useless as they never answer a question directly but write what reads like a generic response that skirts around the question.

On more than one occasion I have pre-ordered an item which states 'released on ..' only to find that days after the release date the order status is changed to 'awaiting stock' - They should not take orders they cannot fulfil.

A point of interest was over the Christmas period they were advertising a 'price promise'. On searching the site I could not find any further information at all regarding terms and conditions. Upon emailing customer services with a screen grab of the advertisement they wouldn't acknowledge that they have a price promise policy and told me they could help me no further!

Visit play.com

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“Terrible service”