Written on: 14/03/2012
After dropping phone in the bath I sent to the fone Clinic for repair, after 3 - 4 weeks without a handset the phone arrieved back however the repair was not complete I still had problems as the ring tone and sound setting intermitantly went off which I advised them of immediatley and was asked to return as this was intermitant as I could be without handset for another 3 weeks and this was intermitant i was prepared to live with it however the problem progessively got worse and eventully after about 6 months stopped working I contacted the clininc and they advised the repair was under guarnatte and to return , they now tell my insurance company that this additioanl damage and have to make a seperate claim . The phone has NOT incurred damage since the first claim
I reiterate this telephone has not been dropped or immersed in water since the original incident
My grievance is that I am now being asked to Pay an excess of £50.00 on my policy as the fone clinic wish to treat this as a new claim , however this definitely is NOT a new claim and Should be covered by their 12month guarantee on repairs. I can only assume that they are not a very reputable company and this is some sort of a scam to make the insurance companies pay more.