Written on: 09/03/2012 by AlphaEyes (1 review written)
On the 25th February I took a top end liquid cooled gaming machine into this company for diagnostics and repair as it was suffering from some BSOD problems but nothing major.
I was told that they found no issues except for x2 sticks of incompatible memory and received a receipt on payment stating this and the machine was released in perfect working order on the 2nd March.
On getting the machine home 30 minutes later I found that contrary to this it would not even power up, it appears completely broken so in actual fact not only did they charge me for work they couldn't have done, but also did more damage to the machine than when it had been loaned to them. The level of damage is now currently being assessed for free by a lovely sympathetic independent engineer.
I had used Anglian Internet a number of times over the last 10 years and have personally found them to be disinterested in what a customer has to say, moving through to arrogance and spin, but this also includes serious hardware issues such as buying a PC that arrived with the CPU fan cable detached nearly causing it to be fried (this could not have happened in transit as its a tight connection) down to small lack of care things such as getting different screws back to the ones that were provided (it may sound minor but when you use screws with grips you don't want back normal Phillips screws instead.)
I don't like to complain and am willing to tolerate minor things and give people second chances despite the numerous issues however this last event is so serious that I am currently seeking legal advice about this machine they have ruined.
I'm familiar with a number of other Norwich/ Norfolk individuals who have had similar experiences with them.
I strongly advise people not to use this company unless they are willing to run the risk of getting a machine back in worse condition and/or different parts than they supplied them with.