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★★☆☆☆

“Locked out of online banking”

Written on: 08/03/2012 by absy909-2 (1 review written)

Lloyds branch staff have been nothing but polite and helpful, lovely people however we have been there for over a year and are now incurring charges, some of which are unforseen and we have not been warned about such as cash withdrawal charges.

The reason I am moving our 250k pa turnover small business to another bank is the online service, I have two accounts, the browser remembered one last card 4 digits from the other card, I failed log in and then had to request a reset. Fair enough.

The support centre lady was abrupt and I could not believe it when she said I failed my security questions because I could not remember how much my groceries cost a few days ago! I still have to enter my pin to log in so surely my name, address and date of birth should be enough! So I have to wait 5 working days for a postal reset. We do a lot of buying and I need access to my accounts NOW.

Also, some branches closing at noon on a saturday, no branch in hong kong etc.. Being locked out my online account was the final straw. I also look forward to moving to a bank that offers mobile business banking