Written on: 08/03/2012 by jjones16151 (1 review written)
After being a customer for 2years with gas/electric/phone/broadband and now mobile I have to say I am extremely impressed with the value and quality of the customer service this company provides, my bill never exceeds £100 for all these services. (I live in a 2bedroom flat in Scotland with me my wife and my little boy) Over Xmas time we did a lot of online shopping on the utility warehouses website and got around £60 cash back, putting my bill to around £38... incredible value!! I have called the UW customer services only half a dozen times over the last 2 years just to give meter readings and to order my Sim card and found that they are extremely helpful, friendly and it only took around 30sec for them to answer the phone.
Also after reading some of the negative comments on this review site I cant understand people rating this company rubbish. It seems to me that they don't know how to communicate with people on the telephone properly (iv always been precise and direct to the point), are Sh*t at giving meter readings or simply couldn't and wont be pleased with anything anyway. I have also noticed people either giving a 1* OR 5* Never a 3*, 2* OR EVEN 4*.... Frankly i find that rather bizarre... Either Im wrong and talking crap or their is sales people out their playing silly games and ruining a genuinely good company, or as i mention above (note to the pre-payment lady below: the debt would be erased if you ring them up and speak to them properly and setup another account with them, did you even ask that? And did you even tell them you was a new Tennant? Probly not) I should become one of their agents, haha