Written on: 07/03/2012
I have/had a variety of Halifax accounts. I had an ISA, a savings account and a share dealing account. Now none of these were in regular use, they are savings so i only look occasionally.
I tried to log on having got a letter saying the ISA rate is changing. I couldnt remember my password so tried to "reset your password online" system. It took me rightly through endless questions, my name, date of birth, my secret 4 digit code, letters from my secret word etc. This then generated a code which i was asked to phone up to use. I phoned up to use it, it asked me to input all the same data, my date of birth, the new generated code etc etc. After endless things it asked me to put in my credit or debit card number. I dont have either so was put through to an operator. They say i have to tell them the same details all over again.
Without the passcode i couldnt have got through with the call, then the call has recorded all the endless details again, then they refuse to let me have a password for my own accounts until i tell them all over again!!!!!!!
If they went out of their way to invent a system to infuriate their customers they have certainly succeeded. I know we want security but they already had the same information from me twice before, so it is not about security it is about bloody minded stupidity.
All my accounts will be closing asap.