Written on: 06/03/2012 by leeroberts1 (1 review written)
booked a 3 night break with hoseasons for 2 adults, 2 children.park was not far and looked good on website.once arrived i waited ten minutes in reception for the male receptionist to even acknowledge i was there, gave us a ripped map for directions. once arrived at caravan which was nice inside, however had no path to steps so had to slosh in the mud to get to the door making a right mess of shoes.clubhouse was a joke, waited 20 minutes to order food and when i asked for some service was told well we are busy you know!!what an attitude, waited 30 minutes more for food which was terrible, deep fried burgers, mega burger same size as childrens burger tiny pot of coleslaw and chips thrown on plate. bar service was dreadful, 20 minutes queuing for a drink.
we were not informed that there was an owners party on the Friday night and they were clearly given priority on everything. no seats for the kids and back door left open by smokers making it freezing.
not as freezing as the indoor heated pool though. my god the water was not even 1 degree impossible to enter let alone swim in.no linen supplied until Saturday night after constant asking it was delivered in a black bin bag that stank of cigarette smoke,no lighting on the roads so you cant see your way at night and if its raining you end up in puddles!!!
we left a day early as it was so awful never return to this place again terrible park.
staff need training in customer care and
no management to deal with anything.