Written on: 05/03/2012
We are online retailers in business since 2009 by the name of tradersindiaonline.com We recently switched over from paypal
to 2Checkout as our payment processor. The very first transaction
with 2Checkout was a horror. Order # 4651219275 dt 5th March 2012 for 3 Pieces 7" Ainol Novo 7 Android 4.0 Tablet PC shipping by Air Mail to Russia for $449 (All Inclusive). We got an email initially from firstname.lastname@example.org saying that its ok to proceed with the order and everything has been verified. We waited for about 12 hours from the time of order to begin processing and then we paid our supplier to ship the order accordingly. To our utter horror we got an email in the evening from email@example.com saying that the order has already been cancelled and refunded. It was like heart attack for us. Because now we will have to convince the supplier to cancel the order and its not easy and it does take a big hit on our credibility in the Suppliers market.
So SELLERS BEWARE don't do business with 2checkout.com if you don't want yourself in such terrible mess. We could be losing around $390 (Cost of items shipped if the supplier does not bend to our request to cancel the order). They boast of fraud team and all the hoolah but in reality they don't know what they are doing. Also cancelling orders is all so easy with 2checkout.com. They would also allow orders to be cancelled once they have been shipped. (Can you imagine such a scenario) . So deal with 2Checkout.com only if you want to distribute expensive free gifts worldwide at no cost to customers. You cannot do business with such sham payment processors.
Such instances not only damage the reputation of the company like 2checkout.com but also of USA in general. Business is only for the serious ,not for some jokers who talk too much and act very little.