Written on: 04/03/2012 by Anonymity8 (1 review written)
I did the trial through this joke of a company and I received the first 2 games about 1-2 weeks after signing up and paying!I beat the game The Darkness in a few days and I returned that and the game WWE12 both at the same time...They claimed they received WWE12,over 2 weeks go bye after they got WWE12 and are still claiming they have yet to receive The Darkness!They first claimed that it was probably the USPS and I called them on there bull and knew that they were just trying to force me into getting a membership on the basis of a non returned game!Which I knew was Bull because I sent them out at the same time...I also know they were full of it because I have sent payment for bills,insurance and letters through the USPS and know just how safe they are cause I've never had any issue with their service,and they are better than both UPS and FED-EX with there handling of items!Then after they know I'm not falling for there scam (Which ironically I did by signing up)They send me a letter saying that I'm just trying to get a free month of service,which it wasn't I paid more than half for a trial!They also said that more than likely it was in front of me...Then too top it off they were basically begging me too call them so that "Brad" could have A confrontation with me!I am going too post the E-mails on here that I got from them scam artist!I am calling the Better Business Bureau and I'm going too prove their Negligence and down right Maul-Intent!If something is not done,you and I will know that the Bureau is paid for their existence,not for are protection...Which it's supposed to be!Here they are...
We would like to apologize for any inconvenience that you may be experiencing through our shipping partner the USPS. However, unfortunately, we have very little control over the Post Office and are subject to their delays just as much as our customers are for delivery.
Although, we do have tools that assist us in our ability to combat slow delivery times. We place tracking on all of our games and once they are scanned by your local post office hub as being shipped back to us we will automatically ship out the next game before we even receive it at our distribution center.
Also, we have spoken with the post office and they have let us know that typical shipment times for first class flats are anywhere between 2-7 business days. Unfortunately, that does not account for any delays that may be caused by weather, or an internal delay at the post office.
If you have any questions, comments or problems please don’t hesitate to contact us at (561) 939-8052. Our friendly customer service representatives are easily available from Monday to Saturday, from 11-5pm EST and are always more than happy to help with any questions you may have.
Another E-Mail from Gamemine and their "Friendly" Customer Service Team...
I just finished reviewing your account, and although you may have mailed your games back, we have not received them yet to be processed.
I'm sure you were looking to only rent for one month and hoping to cancel before the next billing period started, but all games need to be back in our DC for processing before your next billing period or else you are charge. The reason for this is that our system thinks you still have our games on hand.
As for the rest of your comments, you can call our office and express that over the phone and we will be happy to speak with you. In fact, ask for Brian as he will be expecting your call on Monday. Our number is 561-939-8052.