Written on: 29/02/2012
Travelling with a group of ten roundtrip on Insel from Miami to Port-au-Prince was a truly awful experience. Insel's own planes were "kind of broken" according to the gate agent and they had to charter replacement planes. Our outbound flight from Miami was a couple of hours late and our return flight to Miami was an hour late and our bags took another hour to get to the carousel. Needless to say, we missed our connecting flight and we all had to purchase last-minute one-way tickets to get home the next day from Miami. Insel accepted absolutely no responsibility and offered no help. Their non-chalant attitude indicated that this was just business as usual. Spend a little more to use American and Air France and in the long run it will be much less expensive and aggravating.
If you ignore these warnings (like I did) and fly Insel anyway (like I did), you will be sorry.