Written on: 29/02/2012
Once upon a time, we really believed in Cuisinox, the product is durable and has a lifetime warranty.
Except: The company does not honour their warranty.
We have a Cuisinox Elite 30 cm diam. deep skillet with Excalibur® which is rusting and the company will not replace it.
The pan was not abused in any way but the coating on the pan is worn in places and is beginning to rust.
All we wanted was for them to replace it.