written by on 28/02/2012
I have had my Baumatic washer dryer for just over a year (BWD 1409W). I was initially swayed into buying this brand due to the 5 year warranty for parts and labour. The machine whilst working seemed fine, not great results, but certainly ok. The large capacity was a bonus and I liked the styling of the machine and large door opening. However once it broke down (just after the first year) things went down hill rapidly. It's now been over 5 weeks without a washing machine, their warrenty service is just terrible. It has taken this long to get three engineers out (as well as several day-before calls to say 'oops we can't come tomorrow after all'. The first guy flooded my utility through carelessness and then didn't have the parts needed. Ordering parts takes forever and they send them directly to the customer. You cannot book another call until you have the parts delivered. They 'forgot' to dispatch one lot of parts. They have changed three parts now, all with no results.The replaced PCB board apparently was also faulty!! I honestly have no faith in them being able to fix it. Avoid this brand like the plague, if it breaks down you won't be able to get it fixed. Their service system is grossly inefficient. I have phoned twice asking to speak to a Manager. Over a week later no-one has returned my call.