Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1478498

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Dreadful returns service”

written by Beany56 on 27/02/2012

The boots I ordered were too small, even though I had bought a size bigger than normal. I rang customer services and I listened to a recorded message telling me I was being put through. 10 minutes (at premium rate) later someone finally answered the phone but the girl didn't seem to understand me and every question/answer had to go through her supervisor. They eventually offered me to keep the boots and they would discount my next order. What do I want with a pair of boots that don't fit. I asked to return them and be fully refunded. She should have given me a returns code but said someone would ring me back - no-one did. I was not going to ring because of the cost so emailed. Customer services sent a returns code and I duly returned boots which I had to pay for. After two weeks I have chased up my refund but they now say that they have not received my boots. Why does that not surprise me?! I now have to claim through the post office.
I have never had a problem like this with other catalogues/mail order and I would advise anyone to shop elsewhere!

Was this review helpful? 0 0