written by DiscoDeanH on 21/02/2012
Amazing customer service provided. All staff are friendly and helpful and will answer any question thrown at them, no matter how silly you sound!! Goods are either readily available or they will order them in and contact you when they are ready. Great to deal with when equipment breaks down, if one of their highly knowledgable staff can't help you troubleshoot the problem, it is sent off for repair and given back within a specified time limit and, again, they contact you when it is back in store. Their online store is very user friendly and it is easy to see what they have in stock and their range of equipment. If you aren't satisfied looking online, you can always call into the store and use the equipment, as it is all set up ready for you to have a 'play'. Wouldn't deal with any other musical store after being introduced to these. Thanks a lot Soundware, you're an ongoing help!