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★★★★☆

“Recent Website Upgrade”

Written on: 21/02/2012 by MDOC (2 reviews written)

I have dealt with this company on two occasions now; firstly in 2008 when they designed my website and more recently for various upgrades that I wanted added to the site.

Like most people, I had a read through the various sites that offer reviews on Webcreation to get an idea of what I might be letting myself in for. And, as with any company that puts itself at the mercy of internet reviews, there were examples of customers that had not been happy with the work they had done. However, the vast majority of reviews were extremely positive and for that reason I went with what Wecreation had to offer.

I'm pleased to say that my experience of Webcreation has been very positive on both occasions. They originally designed me an excellent site and the recent updates have also been completed as I intended.

As previous reviews on Webcreation have mentioned, the website design is outsourced to India and Europe. However, my experience of dealing with the developers abroad via e-mail has worked perfectly well and I have not had any problems with language barriers. If anything, the developer working on my site should be applauded for putting up with my less than impressive understanding of anything to do with the technicalities of web design!

As well as having an excellent designer assigned to my original and most recent project, I have always found the staff at the UK office to be very responsive to any issues that I have raised during my projects. My impression is that customer service does matter to these guys and they are always proactive about finding solutions to any problems that may arise.

No company is perfect, and when you deal with the volume of clients that these guys do, then you can't please everyone all the time. Personally, I wouldn't hesitate to recommend them.