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“Sirenis Playa Turquesa hotel Cuba good. Rtn flight v.bad”

Written on: 19/02/2012

Hotel very good. Room big and very clean. Maid service impeccable. Grounds spotless and facilities excellent Food - could be better. All international brands of alcohol available. Staff pleasant.

RETURN FLIGHT CONDITIONS TERRIBLE!!
FLYER BEWARE!! We were given seats 12E and 13E - do not go there!! Toilet faces seat 12E only 2 feet from seat and on a 10 hour flight horrendous! I spent the entire 10 hour flight with a cushion over my nose because I was inhaling and tasting passengers poo!! I was unable to eat my meals because of this as premium passengers (who had their own toilet) were using the toilet next to my seat whilst food was being served. Did not sleep one minute on this night time flight as people were queuing next to my seat and the toilet door was being opened continually. The aircraft was a 767 for long haul use. I complained and the air stewardess stated that this has been reported to customer relations by many unhappy travellers but nothing has been done. I phoned and complained to customer services on my return and was told someone has to sit in these seats. In other words go away. I have never travelled on an airline where a toilet opens directly onto a passengers seat before. All my clothes stank of poo by the time my flight was over and I genuinely felt sick to my stomach at this stage. Obviously a health hazzard as well as air pollution. I cannot believe an aircraft manufacturer would construct an aircraft in this way with a toilet that faces a passenger seat!! Boeing please respond.

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