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“Existing damage not noted and overlooked”

Written on: 17/02/2012 by randygray

When i made my second rental in Fort Worth,Texas i was hurried and rushed through process of looking over car notice small dents and scratches that the employee said not to worry about it was noted on the report inside looked like a mechanic had just wiped his dirty hands all over the sun visior.
After driving home about 15 miles the car was parked the next morning i went to a class 5 miles from where i parked the car the previous night,at my first break my friend aasked me so where did you rent the car at Rent A Wreck and showed me damage to the undercarriage which after being rushed through the rental im starting to understand why.
Immediately called the office and they said to bring it in first chance i got so that was 8am monday morning they told me not to worry about but that would soon change after reviews of records and unprofessional and rude employees plus the Manager of location they are trying to pin me for almost1,000.00 worth of damage for a little undercarriage piece.
I am now in the dispute and resolution process,im doing excatly what i was told to do the customer service 800 number seems like they want to help but the Manager and Regional manager must be in aracket together and i really hope their bosses are a little bit more concerned about this negative campaign than they are esp at times like this when money is hard to come by! Maybe we should put them out there in the Food Stamp line see how they learn how to respond to their people skills
James R. Gray
Cumby,Texas