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★☆☆☆☆

“Awful company- deceiving, expensive and rude!”

Written on: 17/02/2012 by FedUp3 (1 review written)

This company came across initially as a great way to save money. What a joke! It took them just a couple of months before my putting my electricity up, and this was something they then continued to do regularly. Also, everytime we gave them a meter reading the bill went up. I live in a tiny little 1 bed flat, I am very concious of keeping lights switched off and only using my heating sparingly and I never leave things on standby. I am at work for 40 hours of the week so no electricity is used during those hours, I don't ever leave the heating on- infact I probably have the heating on for four hours maximum and that's when its very cold weather. My bill is over £90.00 a month now, compared to the £49.00 it started at and yet my usage has never changed, and yet I am always in credit but they won't reduce my bill! Now I am changing utility company they are making it very difficult for me and have continued to charge me- claiming that my last meter reading showed that I was using even more than the £90.00! The credit I had built up was reduced and then paid back to me, and now they want it all back and a lot more! The people on the phone are so rude to customers once you have an account with them- I know it was a different story when I was signing up. STEER CLEAR- AWFUL COMPANY!!!