Written on: 16/02/2012 by mariamaria114
I am so frustrated with Goodwill's Shop online website. I often frequent Goodwill to buy clothing and other household items for myself and my children. In addition I donate all of my reusable clothing and household items to Goodwill so I thought, why not shop online?
I told my friends about the online Goodwill and we all eagerly placed bid on items, I got it down to a science where I was notified by Goodwills "Personal Shopper" service where I would recieve an email notifying me of when one of the brands I liked was listed, I would then add it to my watch list and bid on it when it was nearing the closing of the auction.
To my HUGE surprise they charge outragous shipping costs, literally often double and triple the amount you pay for the item, making the entire reason why you went online to shop with Goodwill pointless.
Additionally, there isn't an estimated date when you will recieve your item, as it stands I am still waiting for an item after four weeks. When I emailed, although apologetic, they stated that they work with a voulenteer base. Wouldn't a voulenteer base=free? Thus lower the cost of shipping? My understanding is that Goodwill employs workers though their work training program, so perhaps this report was an error by this person, still, paying so much for a used item you've never seen to help an organization and then helping the postal service by outragous charges.
The costs in shippping were larger than the amounts I paid for the item across the board. I purchased a five dollar dress that wieged less than one pound and was charged almost seventeen dollars to ship! When I complained they said it did seem high but did nothing to change their policy. How can they get away with this?
People sell on ebay much cheaper! How can a non profit who has a website that sells thousands of items weekly justify charging so much to ship small items to those who are trying to support a good cause.
I am left with a bad taste in my mouth and will not be shopping online with Good Will until they revisit their policies.