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★★★★☆

“did what it said on the tin!”

Written on: 15/02/2012 by kevscott (1 review written)

I have just returned having had a makeover session for my 13 y.o. daughter in Birmingham. We had read all the above and went in with expectations low and to make the best of it. I went in on the defensive and cynical. We were met pleasantly, treated respectfully, offered pleasant drinks 2/3 times - good coffee, alternatives for children, I saw a bottle warmed up for a mum with baby, - the hairdresser was interested and pleasant, as was the make up artist who chatted with my daughter, listened to her and even gave her some nearly finished "professional" lip gloss samples complete with light and mirror included to use later in the day that she would never have purchased and that she appreciated. The photographer was patient and interested - my daughter was his concern although he also chatted with me. The studio wasn't too exotic but it was easily fit for purpose considering its variety of customers. It meant that many of the backdrops, props, lighting effects etc were things I would never try or be able to deliver.At the end some worked some didn't. Thats why we went to a proffessional. There certainly were some very long waits, especially for the photographer. I braced myself ready for the hard sell when we viewed the pictures. It never came; not for pictures, cosmetics or anything else. The lady was helpful in quickly /ruthlessly discarding unwanted shots and even when we got down to 5/6 never tried to push them. I really got the impression it was our choice to have just the one included or to have more. Its true, at every point (booking, confirming and today) there has been a "today only" two for one offer. I had expected to haggle-as in other peoples entries, but it was such a soft sell/ no sell that other than 2 for 1, she was happy for us to just take the one picture. I ended up buying an extra 2 ( 3 in total)Obviously the pictures are ludicrously over priced and, because of that offputting. (I'm sure they would sell more/ make more money selling cheaper) It meant we had an admittedly slow (but exactly as informed when we arrived), afternoon of hair, make up, attention, photography, a few drinks, and, with no pressure, three photos for £50. A give away? No. A rip off? No. A fair deal? I think so. Of course, I haven't actually got the photos yet! I don't understand why they cannot be produced on site these days, it isn't high tech really and would leave the customer happier. I hope it all finishes well. At the minute it feels like we have had exactly what it says on the tin!
PS A member of staff did tell me that the whole staff had been changed since Christmas and expectations raised. I had no reasonable (or unreasonable) complaints and would consider repeating it with my other daughter.Everyone was aware of internet comments - perhaps in Birmingham at least, its had an effect!