Written on: 14/02/2012 by flyingdreamer (1 review written)
My extended family (13 of us) went to the Chill Factore in the half term holiday to celebrate my birthday. The day was fun but you didn't get much "bang for your buck" so to say on the activities and unfortunately there was no group discount and despite there being a special offer advertised on their website and in the press "half-term children go free" because I had booked slightly before the offer started they wouldn't give me the discount - which I think is very unfair given I did ring and ask about discounts and we spent a large amount of money.
I rang Chill Factore groups booking telephone number from the website when I made the booking to get some assistance as we were a large group. I was told there were no discounts and you had to use the regular webpage and try and see what you could get activities wise, each activity needs to be booked separately and there weren't any activities available for all of us to do together. The booking staff were polite but couldn't actually provide any more assistance than that. After a lot of trial and error on the activities booking webpage, I managed to get a time slot available where some people could do the luge whilst the others were on the slope or in the snowpark. The luge is 45 minutes, of which 5 mins was waiting for the instructor to take us onto the slope, 10 mins was getting everyone clued up on what to do and safety etc. So you actually get 30 mins real activity time which equates to about 8 goes down the slope. The skiers got an hour but that amounted to about 10 goes down the slope also with waiting time for lifts. The snow park ticket for the younger ones is for just 30 mins. So we spent time in the cafe waiting for the others to finish (spending more money!). We had dinner at Nandos after the activities. Again I rang in advance because we were a large party. They told me they couldn't make a reservation as they didn't do reservations but they would keep some tables for us. In fact they did keep the tables and although it takes some organising to get the order together and take it to the till as there is no table service, the staff were excellent, very accommodating and the bill was very reasonable.
So in conclusion, if you are a large family group wanting to celebrate an event then a day at a water-park or even alton towers offers a lot more value for money than chill factore and is certainly a lot easier to book and to get discounts for a large group.