Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

1469509

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Virgin Trains: Unfair, Unreliable and Unacceptable...”

Written on: 13/02/2012 by virgintrainssux (1 review written)

Pre- Booked a 1st class single fare from London to Liverpool, pay 50 GBP by creditcard and got a confirmation number by email. One day prior to travel I went to collect my tickets at the ticket machine. Enter number, get ticket and receipt. No problem so far.

The trip: conductor agrues with a fellow passenger about the validity of her ticket. According to him it's not valid because it was booked with a different Credit Card! "Read the small print in the terms and conditions madam" the conductor replies. After this he comes to me and I hand him the ticket. He replies that the ticket is not valid because I am missing 2 pieces. Weird as the machine only spewed out 2 items: the ticket + receipt. Normally you would expect to get a receipt after the order was completed, right?

Although I have a receipt of the ticket + proof of purchase + Ticket confirmation number the conductor insists I buy a new ticket. Since I have an appointment in L'pool I agree.
"That 'll be 211.50 pound sir".....WHA WHAAA...WHAT ? "That 'll be 211.50 pound sir".....
I remind him I just want buy a single one way ticket, not to buy the whole train.
"That 'll be 211.50 pound sir".

So I end up spending 261 pound for a one way ticket London- Liverpool.

At liverpool there's no one at the Virgin customet service desk to provide just that: customer service. They ship me off with a leaflet and the remark "It's in the fine print of the Terms and conditions sir".
We have internet, twitter, email, digital bank accounts, even when I misplace my parkingticket a parkingmeter attendant can check whether I have paid or not, EXEPT for Virgins Trains. They Ripped me Off because....THEY CAN...IT'S IN THEIR TERMS AND CONDITIONS !

Long Live Airtravel ! I'll NEVER take a Virgin train again.