written by on 12/02/2012
Having booked a room for 4 people we went out and on coming back our inidividual names were ticked off on a sheet by a mean and aggressive bouncer reading a book entitled "other peoples money"!! When being ticked off they informed us thatalthough the website had allowed it we had to pay a £40 supplement per extra person and you could not infact have 4 people in the room!! So after paying the initial £65 for the room we had to pay £40 so in total £105 for 3 in a room and get another seperate room that now cost £80!
Not only was this fiasco unammusing at 4am but the manner in which it was done left a lot to be desired! Their customer service skills were horrendous!
I will never visit this place again on encourage any of my friends to do so and I will pass on the story of the situation that we should not have had to deal with!!