Written on: 11/02/2012
Bought a Penguin V-neck lambswool jumper in blue just after Christmas and was very pleased at quick delivery for a birthday present...then saw the 'quality'. The jumper was already bobbled and had a stain down one side as if it had been dragged across a stockroom floor. Best bit was it was dry clean only! The wool looked very compacted and the sizing was therefore suspect. It just did not look 'new'.
Went to M&S and got a lovely machine washable lambswool jumper for same money!
Returned the jumper to fashionhut and received a refund after having to ask but am still awaiting return postage refund. Returning faulty goods should not incur a charge under the Sale of Goods Act.
Will not buy clothing online again as you cannot beat touch, feel and inspect!