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“Rubbish Customer Service!!!”

Written on: 10/02/2012

Myself and my partner applied for early release, we were told they would find a tenant to take over the rent as we explained we didn't see the point in leaving the flat if we still had to pay rent. 3 weeks later they had found a tenant so we planned to move out.
Unfortunately on the week of the move my boyfriend was hospitalised for a month after a serious head injury after being knocked off his motorbike.
I still had to go ahead with the move, so I handed in our keys and deposit return paperwork as planned on 30th Nov, 4 days before the new tenant was due to move in. They never mentioned once that there was a problem, I left my forwarding address and contact details and asked them to contact me if any problems, but they never did.
I contacted them on countless occassions chasing up the return of the deposit, I was told each time someone would call me back but noone ever has, I've also sent emails which have been ignored!
Now 3 months on they have sent a letter stating we owe them 2 months rent,plus the other costs of moving out. They are keeping our deposit and want the remaining money. However they have never explained why we owe rent or that the tenant never moved in on 4th Dec as they had told us. We only know because I drove to the flat and saw it was still empty.
I think its disgusting how they can keep your deposit and expect you to pay 100's of pounds when they haven't even explained the reasons why! It is not our fault the tenant pulled out, and if they had have informed us 3 months ago we could have stayed at the flat.

I would NEVER recommend Choices to anyone!!!