Written on: 06/02/2012 by skatman (1 review written)
I recently smashed the screen on my iPhone 4s, I have O2 insurance on the phone and have been with them for the past 6 years.
I pay almost £50 a month for the contract and £15 a month for the Insurance.
Not only was I originally told to take the phone to my local shop and they would replace it, I was also told I wouldnt have to pay to have this done.
I was then told by the in store rep that this was absolute rubbish and that I had been given incorrect information.
Im now being told that I have to take a day off work to wait for the phone to be collected (couldnt have this done to works address as they pick up from 7.30am and wouldnt give me a 9-5.30 slot) I then have to wait upto 7 DAYS WITHOUT A PHONE whilst they decide if my claim is accepted??? ITS SMASHED AND I PAY INSURANCE EVERY MONTH??? WHAT IS THERE TO ACCEPT??
I also have to pay £60 excess?! The screen will prob cost around £100 to fix and so I would've actually been better off not taking out the Insurance and then using the £15 a month payments TO COVER THE COST OF BREAKING THE PHONE - at least then I wouldn't be paying an additional £60 for the pleasure of having to take a days holiday from work!
I then went into the local shop to get a 'Phone on Loan' (as the phone rep had so helpfully advised me) and was told I would need to give a £25 deposit to get one???
I'm not being funny but this is an absolute joke! I would've hoped that ANY company willing to take a combined amount of around £70 a month in Insurance and Tariff fee's would at least then provide a level of after sales support that was to a satisfactory standard.
I'm also HIGHLY dissapointed in Apple for allowing their Brand image to be damaged so much by one companies inability to provide a decent level of support/customer service.
I've left this post on numerous review sites and I hope this this will help prevent anyone else from taking out any Apple product with O2 (and possibly anyone else) as all you seem to get in return for your money is HASSLE.
I've never had such issues and stress with any other make/model phone and so can safely advise that this is a purely APPLE related issue and is only caused by both Apple and O2's bottom level customer support.