Written on: 04/02/2012 by JRoberts1010
We took out insurance to cover an I Phone. We lost the phone 3 months ago whilst travelling on a bus. We reported it to the Police and O2 who locked the phone. An unknown person seems to have picked up the phone and sent it back to Apple claiming it was theirs and got a new one (found out from Apple Customer Services). The Police are in process of investigating this. Despite many calls and letters to 'Supercover' they are refusing to settle the claim. They sent a letter to us at Christmas more or less accusing us of fabricating the whole story and accusing us of having had a replacement phone! We are totally genuine and honest and have advised Supercover and the Police of everything since the phone was lost. We have tried to reason with them but they dont even reply. Our next stage is now to contact the Financial Ombudsman over these people because in our opinion they are obtaining money under false pretences! BE WARNED DONT BUY A POLICY FROM THEM!