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“I will never buy from Jane Norman again!”

written by jonesk5 on 03/02/2012

I brought a dress in November on next day delivery, by the time the delivery came 1 week later it was too late, the delivery was never actually made to me as I was not in, I received a card from the post man to collect it from the local office. Now I did not get a chance to collect the item (as I was on holiday)(which did not matter as it had arrived to late) so I though I would leave it to be returned to sender after 3 weeks. I contacted Jane Norman when it has been 4 weeks and they said they had not received it, I was told it must still be at the post office, I contacted the post office (by phone as customer services should be not just an email that they can use to fob you off!) and was told it had been returned I perhaps needed to wait a little longer. So I waited until it had been 2 MONTHS!!! and I still had no refund I have again contacted Jane Norman who still claim to have never received the returned parcel and so will not refund until they have it! It's a disgrace that I have ended up paying for something i have never received. I will be contacting my bank to dispute the transaction, I am completely disgusted with this company, if they had provided the next day delivery service which I had paid for this would never have happened! BUYER BEWARE - CUSTOMER SERVICES ONLY AVAILABLE THROUGH EMAIL!!!