Written on: 02/02/2012
I changed my bank account in December and wrote to Nationwide to let them know my new bank account details so that my mortgage and further advance payments could be amended. However they have still not been able to set up the direct debits and have blamed my bank for the direct debits not working. My bank had not received instructions from them and so were unable to make any payments. I have been making manual payments for the past 2 months and to date they have only managed to set up one direct debit, for the further advance. As a gesture of goodwill they did not make any charge to my account! Not impressed with this service - all I want to do is pay off my mortgage.