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“Refused to send the hamper and extremely rude”

written by on 30/01/2012

I ordered the hamper online, and payment was taken from my account. After receiving an email asking me to phone them I was told that the hamper was not going to be sent, and that they did not have to supply me with a reason (this was after they had received payment).

Throughout this experience the two people that I spoke with were easily the most rude and unprofessional people I have ever dealt with, including them hanging up on me and issuing veiled threats towards me.

To be fair I did phone a few times as I was suspicious that this was a bogus company (it seems that it is not one, as the refund was processed), but they were rude and insulting.

I could understand problems if they had not received payment, but there was absolutely no problem with this, and they received the funds with no problem (hence, a refund was required). Logically, the only reason a company would choose not to deal with you, once they had taken the money, was that they did not have the stock or could not deliver in the promised time. This is pure speculation but at no stage did they offer any reason whatsoever.

I've never come across such poor service and would definitely advise people to not use them.