Written on: 25/01/2012 by brakenoodle (23 reviews written)
I was searching for a small but important brake part for my bicycle on line but many websites had inaccurate descriptions or images of the part I needed. When I did find the part elsewhere it was out of stock! I contacted J.E.James by email and they could not have been more helpful. I emailed photographs and described the part I needed and David at the shop took the time to locate the part and send me a photo back to confirm it was correct bit. When it arrived within a few days it was perfect and a good price too.
Excellent old fashioned customer service - what else could a cyclist want?