written by o_daff on 25/01/2012
I have never been so upset by a haircut (or, in fact, any service) that I've refused to pay and been compelled to write a negative review, but here goes...
I came here because I couldn't get an appointment at my usual salon. I know what I like - I brought in around 7-8 photographs of the style I wanted. After waiting 20 minutes for a consultation, the French chap who spoke to me clearly didn't speak enough English to understand what I wanted (although, I would assume that, as a hairdresser, 'volume' would be one of your key words to know. More of this later). I asked for a 50s style medium bob, lots of volume, Marilyn Monroe/Audrey Horne ish. This has been my style for around 4 years. I showed photos. He nodded.
Midway through I was asked if the length was OK. It was incredibly short already by that point, and still half-wet (my hair gets huge when dry, its hard to judge), what was I supposed to say?
An hour and a half later, he finishes. My hair is *poker* straight. All volume has been taken out of it. Its shapeless, and lank, and looks like someone has just cut in a straight line round the bottom of it. Not quite the voluminous 50s look I was going for. I try to talk to him about it...but he doesn't understand. So I ask for the manager.
She tells me that the style I asked for is impossible. I asked why a) many hairdressers before have managed it and b) why wasn't I told this in the consultation. She said that the guy didn't speak enough English to understand what I wanted - how is that my problem? How could I be more clear in providing photos?
I asked her to tell me honestly if it suited me, and she stayed quiet and looked at the floor.
They offered to re-do it, but by this point I'd been there 2 hours, and it was so short already (like, level with my mouth) that I didn't want to lose any more. I've never had a cut that made me embarrassed to go out in it. I had to ask for kirby grips to pin it up as it looked so lank (with my frizzy mane, I would've though this was pretty much an impossibility).
TL;DR Terrible, terrible cut. Awful finish. Employ staff who cannot understand want the client wants. Avoid at all costs.