Written on: 24/01/2012 by worldsick
This company is criminal and I believe that they are intentionally not delivering items, specifically those related to immigration, so that they can profit from rescheduling payments.
I would go as far as to claim they are racist, as all of their problems stem from passports and biometrics. Maybe even identity thieves.
The first time they came to drop off my Biometrics Permit, they never called to acknowledge that they were here, nor spoke with my landlord who runs the shop downstairs. I had to pay £5 to call the UKBA and have it rescheduled to today.
I was told it would come between 9 and 5pm today but it never did. I had to spend yet again another £15 I do not have on calling the UKBA to try and find out where my information and card was. I finally find out that the courier never delivered it (which I already knew) and now have to wait to waste more money calling them back tomorrow. Unacceptable and atrocious. They should have their license removed, if this happened in the United States they would face a HUGE EPIC CLASS ACTION LAWSUIT.
Why the Government bothers to use them is beyond me. I have told all of my friends who applied for visas to request the government use another courier.