Written on: 20/01/2012 by AndyGeorge_Andy
Do not use \"London West End Theatre Tickets\" (www.londonwestendtheatretickets.com) in any circumstances.
They do not supply the seats listed whilst booking; you will get an email saying they are looking for seats for you. They may or may not find seats; those seats will almost certainly be different from the ones you booked, perhaps even different theatre section.
They are based in Norway, not the UK. I had to phone 4 times to cancel when I read the (genuine; ignore the 5* one) reviews here and realised what was going on. Hung up on, put on perpetual hold, very bad lines, poor spoken english, etc.
There are plenty of other ticket agents who are genuinely official; only use those who are a member of STAR (star.org.uk). This website claims to be \"official\" but has no links- official or otherwise- to any genuine London theatre or reseller organisation.
I booked good, specific seats for a show: seat D9 in the stalls. Received email mentioned above... Then rechecked their website to find that the seat they had sold me- D9- was still listed for sale... Whereupon I checked for reviews of the organisation and realised I'd been tricked.
If you are reading this now having suffered a similar fate, please do keep trying to get through to their number to cancel your booking (have the long hexadecimal booking reference handy). It will be tortuous but you'll get through eventually. I just have and cancelled- still waiting to see whether they still try to charge my card (have spoken to Visa about them) but am now going to book with an official reseller and am much happier having divorced myself of entanglement with \"London West End Theatre Tickets\" (www.londonwestendtheatretickets.com). Lesson learned.