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“Does what it says on the tin!”

Written on: 13/01/2012 by GeoWilson (2 reviews written)

I have been with utility warehouse for over 9 months now and have had no problem. I have found the call centre staff to be fine, even if i was on hold a while (which if you are a value member its free).

Services are great and i have never had a problem, I think the broadcall package is good and i can't find cheaper anywhere. Gas and Electric are quite good, but at the moment i could save a bit (approx £90 a year) by switching, however as i use the cashback card and club house internet shopping I get a lot of cash back off my bill every month (about £44 last month!) which means that i would be far worse off switching in reality. I know the cash back card is not for everyone, but it works well for me and my wife.

I do think however, that it is important to give regular meter readings (we do ours monthly) so that no debt is built up. This seems to be the reason for most complaints againt them. And as for the complaints about pricing structure not being clear - its one of the most clear pricing structures i have seen, work out what your usage is then look up in the tables the cost, yes you may have to work out which of the 3 rates (low average and high) will be best for you but its not that hard and you know exactly how much you pay per kw.

Overall i am happy with the service, and as long as they remain competative i see no reason to change. They get 4 stars because i think they could be cheaper on the energy side of things, and the waiting for calls to be answered.

However it will be interesting to see if, and how quick they respond to the cuts in costs currently being anounced by some of the big 6.