Written on: 12/01/2012
Beware before you purchase a Louis Vuitton! I have a Totally MM that I purchased 8/10. The canvas began to crack so I sent it in for repair/evaluation. Long story short they told me it was not covered due to excessive use. To make matter worse the store employee (Kevin in Raleigh, NC) handed me the paper work to review and as I was reading it I began to flip to the next page. He then grabbed the paper out of my hand and told me I could't read that part because it was confidential. So I now feel like you get poor service, poor quality and I will no longer purchase LV. I hope others will learn from my experience and consider buying another luxury brand that values customer.